> ## Documentation Index
> Fetch the complete documentation index at: https://docs.together-vietnam.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invite a company to your sub-community

> Send an email invitation so a company joins your sub-community straight away, with no join request to approve.

In a sub-community, **members are companies**, not individual people. As a sub-community admin you can invite a company by email. When the company admin accepts, their company joins right away. You don't need to approve a join request.

> [!NOTE]
>
> Only **sub-community admins** can send invitations. Only a **company admin** can accept one for their company.

## Before you start

You need:

* Admin rights in the sub-community. If you can see the **Manage** button on the sub-community page, you have them.
* The **company admin's email address**, or the company's name if it is already on Together Vietnam.

## Send an invitation

**1. Open the sub-community's admin area**

Go to your sub-community and click **Manage** in the top banner.

![Sub-community page with the Manage button highlighted](https://mintcdn.com/together-vietnam/j0_iaVPFwRF5pk6s/images/sub-community-invite/01-manage-button.png?fit=max\&auto=format\&n=j0_iaVPFwRF5pk6s\&q=85\&s=c0578be032c9b4de7f60dc1a20bd55f5)

The Manage button is shown only to sub-community admins.

**2. Go to the Members tab**

Select the **Members** tab, then click **Invite company** in the top right.

![Members tab with the Invite company button](https://mintcdn.com/together-vietnam/j0_iaVPFwRF5pk6s/images/sub-community-invite/02-members-tab-invite-button.png?fit=max\&auto=format\&n=j0_iaVPFwRF5pk6s\&q=85\&s=f4a1b477f3a8f6327a2616b5b8264bd4)

**3. Choose the company**

In **Company name**, start typing. You then have two options:

> [tab] Company already on Together Vietnam
>
> Pick the company from the list. Its admin's email fills in automatically and can't be changed, because the invitation always goes to that company's own admin.
>
> Companies marked **Already a member** are already in this sub-community and can't be selected.
>
> ![Invite a company dialog with a list of matching companies and their admin emails](https://mintcdn.com/together-vietnam/j0_iaVPFwRF5pk6s/images/sub-community-invite/03a-pick-existing-company.png?fit=max\&auto=format\&n=j0_iaVPFwRF5pk6s\&q=85\&s=59725ceb2a3db6aa5188f7c3fe628ca5)

> [tab] New company
>
> If the company isn't in the list, type its full name and enter the **Company admin email**. The invitee creates an account for their company first, and the company then joins automatically.
>
> ![Invite form with a new company name and the admin email field](https://mintcdn.com/together-vietnam/j0_iaVPFwRF5pk6s/images/sub-community-invite/03b-new-company.png?fit=max\&auto=format\&n=j0_iaVPFwRF5pk6s\&q=85\&s=6893c7a7131f963be1223471d626b5ff)

**4. Send the invitation**

Click **Send invitation**. A confirmation shows which email address the invitation was sent to.

![Invitation sent notification](https://mintcdn.com/together-vietnam/j0_iaVPFwRF5pk6s/images/sub-community-invite/04-invitation-sent.png?fit=max\&auto=format\&n=j0_iaVPFwRF5pk6s\&q=85\&s=cd6c456b67209889953141a19e078fa9)

> [!TIP]
>
> To resend an invitation, invite the same person again. The new email replaces the old one, and only the newest link works.

## What the invited company sees

The company admin receives an email from Together Vietnam. The email names you, the company, and the sub-community.

![Sub-community invitation email with the Create Account & Join button](https://mintcdn.com/together-vietnam/j0_iaVPFwRF5pk6s/images/sub-community-invite/05-invitation-email.png?fit=max\&auto=format\&n=j0_iaVPFwRF5pk6s\&q=85\&s=cff29f8953bfb053e32faaf7c3ace3e2)

Example invitation email

What happens after they click the link depends on whether they already have an account:

> [accordion] They already have an account
>
> 1. The link opens Together Vietnam. If they aren't signed in yet, they sign in first.
> 2. Their company joins the sub-community immediately.
> 3. They see **Welcome aboard!** and are taken to the sub-community page.

> [accordion] Their company is new to Together Vietnam
>
> 1. The link opens the sign-up page with their email and company name already filled in.
> 2. They create their company admin account and finish onboarding.
> 3. Their company joins the sub-community automatically, and they are taken to the sub-community page.

> [!WARNING]
>
> Invitation links are valid for **14 days**. After that, the sub-community admin needs to send a new invitation.

## Troubleshooting

### Messages when you send an invitation

| Message | What it means | What to do |
| - | - | - |
| This company is already a member of this sub-community. | The company has already joined. | Nothing to do. |
| This person is a member of their company but not a company admin. | Only company admins can accept invitations. | Invite their company admin instead. |
| A company with this email domain is already on Together Vietnam. | The email's domain belongs to a company that is already registered. | Search for that company by name and pick it from the list. |
| This company has no active company admin to send the invitation to. | No one at that company can accept. | Ask the company to assign a company admin, then try again. |
| This company is no longer on Together Vietnam. | The company was deactivated or removed. | Check the company name, or invite it as a new company. |

### Messages when accepting an invitation

| Message | What it means | What to do |
| - | - | - |
| This invitation link is no longer valid. | A newer invitation replaced this one, or the link is wrong. | Open the most recent invitation email. |
| This invitation has expired. | More than 14 days have passed. | Ask the sub-community admin to send a new invitation. |
| This invitation was sent to a different email. | You're signed in with a different account from the one invited. | Sign out, then sign in with the invited company admin account. |
| Only a company admin can accept this invitation for their company. | The signed-in account isn't a company admin. | Ask your company admin to accept it. |

## FAQ

> [accordion] Do I need to approve the company after it accepts?
>
> No. An accepted invitation adds the company directly. It does not appear under **Join Requests**.

> [accordion] Can I invite an individual person instead of a company?
>
> No. Sub-community members are companies. Invite the company's admin. Their staff can then take part through their company.

> [accordion] Where do new members show up?
>
> In **Manage → Members**, with the date they joined. See [Sub-community admin](https://docs.together-vietnam.com/admin/sub-community-admin.md#members).


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